Bourns, Inc., a leading global supplier of reliable, high quality electronic components and solutions, offers exciting and challenging careers for growth-oriented professionals. Our goal is to satisfy our worldwide customer base while achieving sound growth with strong application solutions based on technological products of innovative design, superior quality and exceptional value.
We are seeking a Director of Business Process Excellence to make significant contributions by driving company-wide operational excellence initiatives to improve business process execution and consistently achieve Bourns' objectives and key results. Lead efforts for strategic and tactical activities to develop a result oriented OpEx culture within the company.
In this position you will be responsible for setting up and administrating an excellence assessment and recognition program across the Company that helps identify areas to improve execution maturity in all key business processes; implementing and continuously adapting a global learning infrastructure for OpEx and quality methods and tools to help Bourns achieve maturity of improvement objectives. Trains, coaches and mentors people in all areas of the Company to help increase competency;
develops and implements a company-wide process to align everyone in the organization in measuring and continuously improving the internal and external customer experience as a means to increasing the value proposition of Bourns' products and service;
leads company-wide / multi-divisional key strategic business improvement projects using the appropriate CI or problem-solving methodology.
The Director of Business Process Excellence responsibilities:
- Develop and implement a business excellence model for the Company, building on Bourns' long-standing culture of continuous improvement.
- Develop, implement, and maintain a business excellence assessment process that enables all business areas to identify and prioritize the performance gaps that must be addressed to deliver the largest value to the Company.
- Work with the Global Quality organization and all businesses to identify meaningful leading and lagging key performance indicators that measure the value delivered by the OpEx program.
- Build OpEx organizational capability and infrastructure to improve competency across all sites.
- Develop and implement a site/business recognition program to highlight achievement of key business excellence maturity milestones.
- Lead cross-functional / cross-divisional/ global business process improvement workshops using the proper methodology (e.g. Kaizen, PDCA, LSS).
- Drive change management to promote a culture and a mindset of Operational Excellence, Quality and Continuous Improvement across all functional and business areas.
- Build, maintain, and leverage relationships in a matrix organization to identify opportunities for business process improvement, facilitate the implementation of change, and promote organizational learning.
- Develop the process and tools necessary to measure and continuously improve the experience of internal and external customers (Customer Loyalty Index, Net Promoter Score) as a means to increase the value proposition of the Bourns brand.
- Promote a mindset across all functional areas where results are judged and improved, always from a customer perspective.
- Work with Global Quality leadership to support the delivery of all objectives and key results of the Global Quality organization.
- Articulate and help visualize the business value of the OpEx activities to business and functional leaders of the Company.
- Follows Company policies, rules, procedures and goals.
- Other relevant activities as directed by the VP of Global Quality.
If you have the right experience along with the ability to work effectively with a globally distributed, multi-culture team, we want to talk with you. The right candidate should have the following training and experience:
- Must have 10+ years of progressive experience in continuous improvement, quality and/or operations in a global manufacturing environment, including a minimum of five years working in a leadership position(s) managing directly or indirectly multiple sites from an operational, quality or continuous improvement perspective.
- 5+ years' experience leading continuous improvement efforts and delivering breakthrough results in business processes or operations.
- 3+ years' experience interacting with company executives at divisional or corporate level.
- Strong knowledge of manufacturing operations, quality, sales, and supply chain.
- Proven experience leading at least one successful (as measured by results) business transformation by implementing operational excellence principles and using operational/business excellence models such as Malcom Baldrige, Toyota Production System, The Oliver Wight Class A Checklist for Business Excellence or Shingo.
- Proven experience in the successful use of methodologies such as Lean, Six Sigma, DFSS or Shainin Red X.
- Demonstrated successful performance as a change agent; ability to adapt and plan an execution to address setbacks while still delivering key desired results.
- Solid planning, organizational and project management skills with ability to multitask medium to high complexity projects and assimilate information quickly.
- Strong interpersonal skills and the ability to influence across the Company while quickly gaining respect from staff in business and operational areas.
- Demonstrated strong customer focus, ability to understand customer needs and translate into actionable organizational activities to drive continuous improvement.
- Experience with business case preparation and understanding of basic financial measures applicable to projects.
- Experience in the successful implementation, as measured by business results, of company or division-wide Customer Loyalty Index or Net Promoter Score processes will be considered a plus.
- Master Black Belt, Lean Master, Shainin Red X Master or similar advanced certifications from quality or continuous improvement organizations such as the American Society of Quality (ASQ), the Shingo Institute, SME, The Oliver Wight Class A or the Lean Enterprise Institute will be considered a plus.
- Ability to travel on average 50% of the time, internationally
The Director of Business Process Excellence must:
- Have strong analytical abilities and pay close attention to detail;
- Have the ability to provide practical advice and operate at a high level in a demanding environment;
- Be able to coach and mentor personnel in the practical application of operational excellence principles across multiple functions; and
- Have an assertive and collaborative nature to work across all functional areas of the Company
The Director of Business Process Excellence must be a role model in continuous improvement, conducting oneself according to the Bourns values of ethics and integrity, thoughtfulness, fact-based thinking, forward-looking, ownership and commitment, and customer focus.
This position is located at the Bourns' Corporate Office and Headquarters in Riverside, CA.
As a key member of the Global Quality team, you will have an opportunity to grow with the company and advance based on your results, performance, and hard work. We offer a competitive salary, benefits and the ability to showcase your technical acumen. Please apply by e-mailing your resume, cover letter and salary requirement to our hiring office at: BournsHR.Riv@bourns.com
Visit our website at: www.bourns.com. EOE/Minority/Female/Disabled/Veteran